Client Rights

As a client, you have many rights and responsibilities when it comes to your care. When you first meet with a Home Comfort Representative you will be given a copy of your Rights and Responsibilities and the contact details of the Health and Disability Commissioner’s Advocacy Service.

www.hdc.org.nz
Health and Disability Commissioner website

Clients Rights and Responsibilities

• Be fully informed of Home Comfort Ltd's services
• Be treated with dignity and respect
• Have their cultural and personal background, age, beliefs and values taken into account at all times
• Be consulted about decisions that affect them
• Receive information in a form they can understand
• Have their privacy and confidentiality respected at all times
• Have access to all the information about them kept by Home Comfort Ltd and to know how that information will be used
• Refuse to have, or withdraw from, the service
• Choose or change their caregiver
• Raise any concerns they have about the service and have them dealt with promptly
• Nominate someone else to be their agent/advocate in dealing with service providers

*Home Comfort complies with the Code of Health & Disability Services Consumers' Rights